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PSOCC

7. Incidents


Description
This is the first in a series of user guides for the PSOCC system for persons who provide client
support. This course includes:
- The client incidents tab
- Recording incidents
- Viewing incidents
- Updating and closing incidents
- Incident listing on the managers front page

Product: PSOCC Level: Beginner Availability: Standard Duration: Self Led Type: Course

Content
  • PSOCC User Guide - Incidents.pdf
Completion rules
  • All units must be completed